The process is straightforward and designed to minimise disruption to your home.
- Book your collectionContact the service with details of the appliance—type, size, condition, and access (whether it's at ground level or requires stairs). Confirm your postcode in Penn so the team can assess routing and timing.
- Receive a quote and ETAYou'll get a fixed price based on the item and any complications (for example, a fridge in a basement or a cooker that needs gas disconnection). The service will give you a collection window, usually within 2–5 working days, or same-day if available.
- Arrival and disconnectionThe team arrives with the right equipment. For electrical appliances, they isolate the power; for gas cookers, they ensure safe isolation (you may need to arrange a qualified engineer for final gas work). For fridges and freezers, refrigerant is recovered safely under F-gas regulations.
- Removal and transportThe appliance is wrapped, loaded onto the vehicle, and transported to an authorised treatment facility.
- Payment and paperworkYou pay on collection (cash, card, or bank transfer). A waste transfer note is issued, confirming the item has been handed to a licensed carrier.
