The process from your phone call to a clear kitchen is straightforward and predictable. Here's what happens at each stage:
- Book your appointmentRing or message with the type of appliance (washing machine, cooker, fridge, dishwasher, dryer, or tumble dryer), location in Selly Oak, and your preferred date and time window. Same-day appliance removal is available where capacity allows, though booking ahead gives the team more flexibility with their Selly Oak route.
- Receive your ETAYou'll get a confirmed time slot, usually within a 2-hour window. The team plans their local rounds to minimise wait times across West Midlands postcodes.
- Crew arrives with equipmentTwo operatives turn up with a van, trolleys, and safety gear. They'll assess access (stairs, narrow hallways, garden paths) and discuss any obstacles with you.
- Safe disconnection and removalGas cookers and freezers are isolated safely; plumbed appliances are shut off at the stopcock or isolation valve. The appliance is manoeuvred out using proper lifting techniques and padding to protect your walls and doorframes.
- Payment and paperworkYou pay the agreed fee on completion. You'll receive a waste transfer note documenting the appliance type, weight, and its journey to an approved authorised treatment facility (AATF).
