The process from your call to collection is straightforward and designed to fit around your schedule. Here's what happens:
- Book a collectionYou contact the removal team with the item details (make, model, condition) and your address in Short Heath or a nearby postcode. They'll give you a quote and available slots — often including same-day options depending on demand.
- Confirm your appointmentOnce you've agreed on a price and time window, you'll receive confirmation details. The team will let you know the likely arrival time so you're not waiting around.
- The team arrivesTwo operatives will turn up with a suitable vehicle (van or larger truck for cooker or freezer removal). They'll assess access — stairs, doorways, garden gates — and plan the safest route out of your home.
- Safe removal and loadThey'll disconnect the appliance (where safe to do so), protect floors and walls, and carry it to the vehicle. If it's a large item like a tumble dryer or dishwasher, they'll have the right equipment to avoid damage to your property.
- Payment and paperworkYou'll pay on the day (cash or card), and you'll receive a waste transfer note confirming the item has been logged for proper disposal. This note protects you legally under the Environmental Protection Act.
- Responsible disposalThe appliance goes to an approved authorised treatment facility (AATF) or material recovery facility (MRF) in the West Midlands where it's dismantled, recycled, or disposed of in line with WEEE Regulations 2013.
