The process is straightforward and transparent. Here's what happens from the moment you book to the moment the items leave your home:
- You call or message with your itemsTell us what you want collected — sofas, mattresses, white goods, wardrobes, or mixed furniture. We ask where the items are (ground floor, bedroom, garage) and whether there are any obstacles like narrow hallways or steep stairs.
- We confirm availability and give you a time windowIf you need same-day removal and it's early enough, we can often fit you in. For scheduled pickups, we aim for the next available slot, usually within 2–3 days in Pelsall.
- Our crew arrives with a van and equipmentWe bring two-man lifting capacity, trolleys, and protective coverings to avoid damage to your property.
- We load, secure, and remove the items on-siteWe do the heavy work — you don't need to help. If items need dismantling (flat-pack wardrobes, sofa legs), we handle that too. We'll sweep the area once done.
- Payment is taken at the doorYou receive a waste transfer note confirming everything removed and its disposal route, meeting your Section 34 duty of care requirement.
