The process from first contact to collection is straightforward and tailored to your business. Here's what happens:
- Contact and assessmentYou call or message with details of your business type, the volume and type of waste you produce (cardboard, mixed waste, food, recycling), and your preferred collection frequency. We confirm whether same-day or scheduled removal suits your needs.
- Quotation and bookingBased on bin size, frequency (weekly, fortnightly, or ad-hoc), and waste category, we provide a transparent quote. Once you confirm, we book your first collection date and arrange arrival within your preferred window.
- On-site workOur crew arrives with the appropriate vehicle, safely removes your waste (including bulky items if arranged), and loads it for transport. If you require segregated recycling under the waste hierarchy rules, we handle separation on-site.
- Waste documentationYou receive a waste transfer note for each collection, documenting what was collected and where it's being taken. This satisfies your Section 34 duty of care obligation.
- PaymentInvoicing is monthly or as agreed. No surprise charges; pricing is fixed per collection unless volume changes significantly.
