The service follows a simple sequence from your call to completion. Here's what to expect:
- Phone or book onlineYou describe what you have—garden cuttings, branches, soil, turf, patio waste, or shrub trimmings—and give your postcode in Aston. The carrier confirms a date and time window, usually within 1–3 working days.
- Confirm access and safetyBefore arrival, make sure the crew can reach your garden. Note any steep driveways, narrow gates, or fragile plants you want to protect. Tell the team if you have any bulky items like a gravel pile or old decking mixed in.
- Team arrives and assessesThe crew will check the volume and type of waste. They'll ask whether you want them to bag it, load loose material, or clear vegetation on the spot.
- Load and removeUsing their vehicle and equipment, they'll collect and transport the waste to a licensed facility, usually a composting or anaerobic digestion site within West Midlands or beyond.
- Receive your waste transfer noteYou'll get a signed document showing the date, weight (or volume estimate), waste type, and destination. Keep this for your records—it proves the waste was disposed of lawfully.
- Pay on completionMost carriers accept card or bank transfer. Some offer a quote upfront; others charge by volume or tonnage.
The entire visit usually takes 30 minutes to 2 hours, depending on the amount of garden waste and how it's arranged on-site.
