The process is designed to be simple from your end. Here's what happens:
- Book your collectionRing or message with your address, the type of mattress (single, double, king, or bed base), and whether you need same-day pickup or a scheduled slot. We'll confirm availability and give you a time window.
- Receive confirmation and ETAYou'll get a callback or message 24–48 hours before arrival, so you can prepare the mattress — typically just ensuring it's accessible and ready to be moved.
- Our team arrives and collectsTwo operatives will enter your property, carefully manoeuvre the mattress, and load it onto the van. We handle single, double, and king mattresses, along with bed bases and bed-in-a-box items.
- Pay on siteSettle the cost at pickup — cash or card. There are no hidden fees or "tip surcharges" added later.
- Receive a waste transfer noteYou'll be given a signed document confirming the mattress has been collected and will be processed through a licensed facility, not fly-tipped. This protects you and ensures compliance with environmental regulations.
