Mattress removal is straightforward once you understand the steps. Here's what happens from your call to collection:
- Book your collectionContact the removal team with details of the mattress type (single, double, king, or bed-in-a-box), any other items you want collected, and your preferred date. Same-day mattress removal is often available if you call before midday.
- Receive your ETAYou'll be given a time window (usually 2–4 hours) so you don't wait around. The team will confirm the night before.
- Removal crew arrivesTwo operatives will attend, bringing appropriate equipment to handle the mattress safely. They'll manoeuvre it through hallways and stairs if needed.
- Collection and loadingThe mattress is placed in the van. If you have bed bases, wooden frames, or other bulky items, these can be removed at the same time.
- Payment and paperworkYou'll settle the cost on the day. The team provides a waste transfer note confirming what was taken and where it's headed.
- Disposal routingThe mattress is transported to a licensed facility where it's processed — springs and steel are recovered, foam is shredded for energy recovery or cushioning materials, and fabrics are sorted for recycling.
