The process is straightforward and designed to fit your schedule, not the other way around. Here's what to expect from booking through to completion:
- Get a quote:Ring with a brief description of what you need removed—furniture, garden waste, building rubble, or a mixture. We'll ask about access (driveway, on-street parking, flat) and give you a fixed price on the spot.
- Confirm your appointment:Pick a date and time window that suits you. We work across Heath Town six days a week, and we'll text you a 30-minute arrival window on the day.
- We arrive and assess:The crew photographs the load, confirm the items with you, and check for hazardous waste (asbestos, oil, fridges) which need separate handling under EPA rules.
- Load and removal:Everything goes into the vehicle. We use protective sheeting and work efficiently to minimise disruption to your neighbours.
- Waste transfer note:You'll receive a signed Waste Transfer Note (Section 34 EPA 1990 compliance) so you're covered legally. We'll sort recyclables, donate useable furniture if appropriate, and dispose of the rest responsibly.
- Payment and receipt:We take card or cash. Invoice emailed same day if you need it for your records.
