The process from your call to collection is straightforward and transparent. Here's what to expect:
- Book your collectionRing or message with a photo and description of your sofa (size, condition, any damage). You'll get a quote and a choice of time slots—often available within 48 hours, sometimes same day.
- Confirm the accessLet us know if you're in a house, flat, or commercial property; whether there are stairs, tight corners, or access restrictions; and which door the sofa leaves from. This helps us bring the right equipment and plan the route efficiently.
- We arrive and assessOur crew inspects the sofa, confirms it matches your description, and checks for hazards (broken springs, water damage, loose covers). This takes 5–10 minutes.
- Remove and loadUsing furniture dollies, sliders, and protective blankets, we manoeuvre the sofa out, protecting your walls and flooring. Depending on size and access, this is typically 15–45 minutes.
- Pay and collect paperworkYou pay on the day (card or cash). We provide a waste transfer note confirming the item collected and its onward disposal route, meeting Environment Agency requirements.
- Responsible disposalThe sofa goes to a licensed facility where it's sorted for reuse, recycling, or energy recovery in compliance with POPs regulations on persistent organic pollutants in upholstered seating.
Small Heath's local road network—particularly around the High Street and residential avenues—means we can schedule pickups to avoid congestion and arrive within your window. No hidden fees; no return visits.
