The process is straightforward and designed to fit around your schedule. Here's what happens from start to finish:
- Book your collectionContact us with a photo and description of the appliance (e.g. fridge freezer, cooker, washing machine). If it's still plugged in and working, tell us. We'll confirm a date and a 2-hour window within 3–5 working days.
- Prepare the applianceIf it's a fridge, freezer, or other cooling unit, defrost it fully and leave it unplugged for at least 4 hours before collection. For washing machines, drain any standing water. For cookers, ensure the gas is isolated if it's a dual-fuel model.
- We arrive and inspectOur team will check the appliance on arrival, assess access (doorways, stairs, tight passages), and confirm they can safely remove it without damage to your property.
- Safe removal and loadingWe use equipment like appliance dollies and protective blankets to move the item. We handle drainage, disconnections, and safe lifting—you don't touch it.
- Payment and paperworkOnce the item is loaded, we process payment (cash or card). You'll receive a waste transfer note as proof of responsible disposal.
The whole visit typically takes 30–45 minutes for a single appliance. If you're in a flat or terraced house with narrow hallways or external stairs—common in central Harborne—let us know upfront so we can allocate extra time and bring the right kit.
