The process is straightforward once you've booked. Here's what happens from start to finish:
- Call and confirmRing us with the item details—what you're removing, access details (ground floor, flat, basement), and your postcode. We'll give you a date and a time window.
- Collection dayOur team arrives with a suitable vehicle and protective equipment. We'll assess the appliance in situ and plan the removal route to avoid damage to your property.
- Safe removalFor fridges and freezers, we drain refrigerant safely under F-gas regulations. We wrap or bag the item to protect floors and walls during transport.
- Load and transportThe appliance is secured in the van and transported directly to a licensed waste facility or distributor take-back scheme partner.
- Payment and paperworkYou pay on the day (cash or card). We provide a waste transfer note for your records—important if the appliance was a commercial or rental unit.
- Disposal confirmationYour white goods are recycled or disposed of in compliance with WEEE Regulations 2013, meaning materials are recovered and hazardous parts handled correctly.
The whole job typically takes 30–60 minutes depending on access and the number of items. Same-day removal is often available if you call early in the week.
