The process is straightforward. Here's what happens from start to finish:
- Contact and bookingRing or message us with details of the appliance—type, size, access (ground floor, flat, garden), and your postcode. We'll confirm availability and give you a date and time window.
- Arrival and inspectionThe team arrives with a van and appropriate lifting equipment. We'll assess the location, check for any obstacles (narrow stairs, tight corners, parking), and confirm what we're removing.
- Safe disconnectionFor fridges and freezers, this includes F-gas certification compliance—the refrigerant must be safely degassed before transport. For washing machines and cookers, water and gas connections are isolated.
- Lifting and loadingWe use trolleys, sliders, and manual handling techniques to protect your home and our team. Items go straight into the van.
- Payment and paperworkOnce loaded, you pay (cash or card). You'll receive a waste transfer note, which documents that the item has been handed to a licensed recycler or disposal facility.
- Recycling and complianceThe appliance goes to a registered WEEE (Waste Electrical and Electronic Equipment) facility in the West Midlands where metals, plastics, and hazardous components are processed responsibly.
Total time on-site is usually 20–40 minutes, depending on access and the number of items.
